Customers must contact us within 12 hours of receiving their order to request a return or refund. Refunds are only applicable in cases of genuine manufacturing defects (e.g., incorrect item, damaged fabric). Proof of defect is required in the form of clear images or a video. Items must be unused, unwashed, and in their original packaging. Change of mind or personal preference will not be accepted as valid reasons for a return. For orders paid via online payment methods, any transaction fees or bank charges will be deducted from the refund amount. Return shipping costs will be borne by the customer. Note: We reserve the right to reject any return or exchange that does not comply with our policy terms.